As the Operations Manager for Payments and FX, you will play a pivotal role in ensuring the smooth and efficient operation of our payment processing and foreign exchange services. You will be involved in the day-to-day operations within the firm, with a primary focus on chargebacks, disputes, and payment transactions.

About Us

Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent – at the best wholesale exchange rate.

We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance.

Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.

Key Responsibilities:

1. Payment Processing and Chargeback Management:
• Involved in the end-to-end process of payment transactions, ensuring accuracy, efficiency, and compliance with regulatory requirements.
• Manage chargeback and dispute resolution processes, collaborating with relevant stakeholders to minimize financial losses and mitigate risks.
• Develop and implement policies and procedures with the Compliance Team to prevent fraud and unauthorized transactions, leveraging industry best practices and cutting-edge technology.
2. Foreign Exchange and Payment Operations:
• Monitor FX any payment activities, to resolve any operational issues.
• Collaborate with internal teams and external partners to streamline FX operations and enhance customer experience.
• Ensure compliance with regulatory requirements, industry standards, and internal operational policies related to payments, chargebacks, and FX transactions.
3. Process Improvement and Innovation:
• Drive process optimization initiatives to enhance efficiency, scalability, and automation of operations, leveraging technology and data analytics.
• Identify opportunities for innovation and service enhancement, collaborating with cross-functional teams to develop and implement new products and features.
• Stay abreast of industry trends, emerging technologies, and regulatory developments, proactively adapting operations to meet evolving market demands.

Qualifications and Experience:

• Bachelor's degree
• Proven experience in payments operations, with a strong focus on chargebacks, disputes, and payments.
• Previous experience in a managerial or leadership role, with demonstrated success in team management and development is desirable but not essential.
• Understanding of regulatory requirements and compliance standards applicable to payments and FX services.
• Strong analytical, problem-solving, and decision-making skills, with the ability to thrive in a fast-paced, dynamic environment.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to collaborate effectively across departments and with external partners

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.