We are seeking a highly motivated and process-oriented Technical Operations Specialist to support our growing Toronto office and global operations. This individual will be instrumental in shaping our internal IT and security functions with a proactive and security-first mindset. The ideal candidate must be an expert in modern IT support, policy development, and endpoint security while aligning with global compliance standards and delivering outstanding service.

About Sokin

Sokin is a fast-growing B2B financial services provider, focused on simplifying global payments and receivables for businesses. Our mission is to make cross-border transactions faster, more transparent, and cost-effective — all at competitive wholesale exchange rates.

We’re a next-generation payments platform, enabling businesses to hold, send, receive, and exchange over 75 currencies from a single access point. Our integrated payment acceptance tool, SokinPay, offers even more flexibility for global trade. From sports and entertainment to logistics and travel, our client base is diverse and expanding rapidly.

We’re scaling fast — and looking for passionate, experienced professionals to help us realise our ambitious vision.

Key Responsibilities

• Manage and administer Office 365 services and related cloud productivity tools
• Ensure end-user support SLAs, KPIs, and service objectives are met
• Administer endpoint security including vulnerability management, patching, and hardening (Windows and macOS)
• Lead vendor management and procurement processes for IT solutions and services
• Develop, implement, and maintain IT policies, SOPs, and process documentation
• Provide first line support for our platform alongside the global support team
• Provide email security administration including encryption, spam protection, and DLP
• Administer and manage Windows Defender and related endpoint protection platforms
• Support global office locations with IT infrastructure and troubleshooting needs
• Demonstrate security-first implementation in all technical and process decisions
• Participate in compliance and audit readiness activities for SOC 2, DORA, PCI DSS, GDPR, and ISO 27001
• Maintain expertise in MDM solutions (e.g., Intune, ManageEngine EndpointCentral) and mobile security
• Collaborate cross-functionally with Engineering, Product, and Operations teams
• Support and administer identity and access management via Azure Entra ID
• Drive IT initiatives around DLP, email encryption, endpoint hardening, and secure collaboration
• Ensure effective documentation using Confluence, Jira, and other internal platforms
• Continuously learn and support internal platforms, tools, and technologies as needed

What We’re Looking For

• 5+ years of experience in IT support, security operations, or system administration roles
• Deep understanding of IT operations and cloud infrastructure (Azure, AWS, GCP)
• Hands-on experience in email security, endpoint protection, and vulnerability management
• Proficiency with Microsoft 365, Azure Entra ID, and Windows/macOS administration
• Experience with MDM tools like Microsoft Intune, EndpointCentral, or similar
• Understanding of audit frameworks such as SOC 2, DORA, PCI DSS, and ISO 27001
• Strong written and verbal communication skills with a customer-first attitude
• Ability to document and streamline IT policies and processes
• Highly proactive with a solution-driven and security-minded approach
• Team player with cross-functional collaboration skills

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.