We’re seeking a strategic, hands-on Sales Operations Manager to drive commercial performance across our global sales organization from our New York hub. This role is ideal for someone deeply familiar with the B2B sales lifecycle who can blend operational rigor, performance coaching, and cross-functional coordination into measurable business impact.

As Sales Operation Manager, you’ll own the design and execution of performance monitoring frameworks, partner with sales leadership to drive continuous improvement, and ensure our sales processes are being followed effectively and consistently.

About Sokin

Sokin is a fast-growing B2B financial services provider, focused on simplifying global payments and receivables for businesses. Our mission is to make cross-border transactions faster, more transparent, and cost-effective — all at competitive wholesale exchange rates.

We’re a next-generation payments platform, enabling businesses to hold, send, receive, and exchange over 75 currencies from a single access point. Our integrated payment acceptance tool, SokinPay, offers even more flexibility for global trade. From sports and entertainment to logistics and travel, our client base is diverse and expanding rapidly.

We’re scaling fast — and looking for passionate, experienced professionals to help us realise our ambitious vision.

Key Responsibilities

• Global Performance Leadership - Design and manage performance frameworks that measure and enhance sales effectiveness across multiple markets and time zones. Identify coaching opportunities and track improvements regionally.
• Process Integrity & Governance - Maintain best-in-class CRM and pipeline practices with global consistency. Enforce compliance with sales processes, methodologies, and data hygiene in Salesforce.
• Sales Enablement & Coaching - Partner with regional sales leads to deliver actionable insights from sales conversations, dashboards, and QA programs. Guide coaching discussions and performance enablement at scale.
• Cross-Functional Alignment - Act as a connector between Global Sales, Enablement, Marketing, and RevOps to ensure unified execution of strategic initiatives.
• Tech & Tools Stewardship - Drive effective use and adoption of core sales tech (Salesforce, Gong, etc.) while continuously recommending optimizations, automations, and integrations.
• Reporting & Insights - Build and maintain dashboards that provide leadership with timely insights into global pipeline health, performance trends, and team-level metrics.
• Continuous Optimization - Lead global process improvement projects that remove friction, boost productivity, and embed best practices across the sales funnel.

Key Requirements

• Experience: 4–6+ years in Sales Operations, Revenue Operations, or a related B2B commercial function; at least 1–2 years in a manager or lead role.
• Analytical & Strategic: Proven ability to interpret complex performance data and turn insights into strategic improvement actions.
• Process-Driven: Comfortable designing, enforcing, and iterating on sales processes and QA structures across multiple teams.
• Communication & Influence: Strong stakeholder management skills; capable of delivering performance feedback and influencing cross-functional decisions.
• Tech Fluency: Strong knowledge of CRM (e.g., Salesforce), call intelligence platforms (e.g., Gong, Chorus), and enablement tools. Bonus for Looker, Power BI, or similar reporting tools.
• Coaching Mindset: Not necessarily a sales trainer, but confident in guiding performance conversations and enabling others to do the same.

Nice to Have

• Experience working in fast-growth SaaS or tech businesses
• Familiarity with sales methodologies like Challenger, SPIN, or MEDDICC
• Proven track record of leading performance improvement programs at scale

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.